Emotional Bias and Mental Models

Our attention tends to be biased towards emotion. We will tend to pay attention to information that is conveyed with emotion more quickly and more often than we will pay attention to the same information delivered in neutral tones. This is a simple matter of brain hardwiring.This is partially why we find it so hard to do something that we know that we “should” if we don’t feel strongly about it.  We’re wired to pay attention to emotion first.

The first step we take in building a viewpoint about any information is to select that information from the world around us. What is significant from a coaching standpoint is that we will tend to pay attention to information with emotional significance first. Which can mean that our perceptions about any particular event are more likely to be charged with some degree of emotion. We will have an opinion, a feeling, a reaction. Ever notice how difficult it is to think objectively and dispassionately about something? It often takes an active effort on our part.

This just means that within a coaching situation it is important to keep this emotional bias in mind as we explore the worldviews involved. It may or may not have significance in any given situation . . . but it will be there. And our understanding of that fact can help us as we address inconsistencies or other self-defeating processes within a particular viewpoint.  Replacement behaviors, strategies, and so forth are most likely to get attention if they have emotional content that is at least as strong as that which they’re attempting to replace.

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