It Might be Good to have Mixed Emotions

This excerpt from the University of Washington Business School –

People who experience emotional ambivalence – simultaneously feeling positive and negative emotions – are more creative than those who feel just happy or sad, or lack emotion at all, according to a new study.

“Due to the complexity of many organizations, workplace experiences often elicit mixed emotions from employees, and it’s often assumed that mixed emotions are bad for workers and companies,” said Fong, whose study appears in the October issue of the Academy of Management Journal. “Rather than assuming ambivalence will lead to negative results for the organization, managers should recognize that emotional ambivalence can have positive consequences that can be leveraged for organizational success.”

“Managers who want to increase the creative output of their employees might benefit from following in the footsteps of companies like design firm IDEO or Walt Disney, which pride themselves on maintaining odd working environments. On some level, the bicycles that hang from the ceiling at IDEO and the colorful, casual environment at Disney probably help their employees sharpen their abilities to come up with novel and innovative ideas.” Emotionally ambivalent workers are more creative, innovative

The work environment is mentioned as one applicable venue – what might be others? Team dynamics perhaps – creative tensions fostered within the framework of relationship? What might be the parameters that would keep it from crossing into emotional and mental states that would be self-defeating?

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